TERMS & CONDITIONS

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at ASSAD MOUNSER, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at ASSAD MOUNSER for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by ASSAD MOUNSER as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to ASSAD MOUNSER and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request ASSAD MOUNSER delete or correct the information held about you. By accepting the ASSAD MOUNSER's conditions, you agree to the above.

PAYMENT

All products remain ASSAD MOUNSER's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from ASSAD MOUNSER.

All transfers conducted through ASSAD MOUNSER are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

SHIPPING

ASSAD MOUNSER ships to more than 100 countries worldwide.  All ASSAD MOUNSER items are made to order.  Once payment has been approved, please allow 2 weeks for the  production of your order, and an additional 8 days for delivery.  If you need an order expedited, please email info@assadmounser.com prior to purchasing to discuss the potential for a faster delivery window.  

At the time of purchase, ASSAD MOUNSER will send you an order confirmation and once your order has shipped, your tracking details will be remitted.

Our shipping fees are as follows: 

USA: $25

INTERNATIONAL: $75


 

LOCAL TAXES

Please note that the shipment is intended as Ex-Works and that local charges (sales tax, customs duty) may occur, depending on your region and local customs office. These charges are at the customers own expense, and the customer is  responsible for any additional duties and taxes.

 ASSAD MOUNSER is not responsible for any fees charged by customs.  If you decide to refuse any shipments from ASSAD MOUNSER, you are responsible for the original shipping charges, duties, taxes and customs charges that are incurred on both the original and returned shipment.  In this event, this amount will be deducted from your merchandise refund.  

RETURN POLICY

Each ASSAD MOUNSER piece is made to order, and is considered a final sale.  Orders are not eligible for refund.  If you receive a faulty or damaged item, it is eligible for exchange.  Please notify us within seven days, and we will exchange or substitute it.  

To arrange for a return that is faulty or not what you originally ordered, please email info@assadmounser.com for an RA number and include the following information: name, address, details of the product, style reference and reason for the return.  We will then advise accordingly as to how to handle the return.  We will not process claims for goods received as faulty after this period of time.  

The item is your responsibility until it reaches us, and we cannot be held responsible for goods lost in transit.

The item must be returned carefully wrapped in original packaging and be in unworn condition. 

REPAIRS

ASSAD MOUNSER offers free repair for damaged items received within 3 months from the purchase date.  Please contact us at info@assadmounser.com to arrange for an RA number for the repair and include the following information: name, address, details of the product, style reference, nature of the repair requested and proof of purchase.  Please also note that shipping / duties and taxes for the repair are also the customer's responsibility.  

FORCE MAJEURE

Events outside ASSAD MOUNSER's control, which are not reasonably forseeable, shall be considered force majeure, meaning that ASSAD MOUNSER is released from ASSAD MOUNSER's obligations to fulfill contractual agreements.  Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers.  The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

ADDITIONAL INFORMATION

ASSAD MOUNSER reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, ASSAD MOUNSER has the right to cancel the order and refund any amount paid in the best way. ASSAD MOUNSER shall also notify the customer of equivalent replacement products if available.

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All enquiries: info@assadmounser.com